Returns & Exchanges
At BERO, we want you to be fully satisfied with your gourmet experience. If your order arrives damaged or doesn't meet our quality standards, we offer a 14-day return window for unopened and non-perishable items.
Initiate Your Request
Contact our customer support team with your order number and a brief explanation of why you would like to return the product.
Verify Product Condition
Ensure the food items are in their original, unopened packaging and have been stored according to the instructions on the label.
Ship the Items
Securely pack the products and use the prepaid shipping label provided by our team to send the package back to our distribution center.
Receive Your Refund
Once our quality assurance team inspects the return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing